Faq

To place an order on our online store, here are the steps to follow:

1) Select the items you want to order and add them to the basket.

2) Click Basket

3) Click on "Place my order"

If you already have an account, enter your email address and password on the identification page.

If you have not opened an account, you can open an account by clicking on the "I create my account" button, continue as a guest.

4) Indicate your billing address and your delivery address if it is different from the billing address.

5) Choose the delivery method

6) Choose the payment method

Once your order is validated, you will receive a
E-mail of confirmation of the order. You can then follow the evolution
From your order via a link on this email or by consulting "my orders" in the "My account" section.

Your basket is located at the top right of your screen under the name "Basket"

You can add items to your basket at any time. Remember to select the size before adding an item to the basket.

You can delete articles from your basket at any time by clicking on the small cross corresponding to the article in the "Basket" section.

How to track my order ?

To follow your order you can connect to "my account". In the my account section, you will then have
Access to "my orders".

Click on the order concerned and you will have access to the tracking by clicking on the "Monitoring of
Delivery "in the" Basket "section.

It is impossible to cancel or modify your order: indeed, once your basket has been validated, the order is directly sent in preparation in our warehouse for the fastest possible delivery.

However, you can refuse your package once you arrive at home. The package will be automatically returned to us and we will process your refund.

In the event of an order problem, please
Contact our customer service via email: valentin@leonandharper.com

Online payment may make by:

- Bank card: visa, mastercard

- Paypal payment account

The online store Leon & Harper does not offer payment in several times.

Payment is completely secure by the system of our Hipay payment provider.

For each payment, we ask the customer to fill the visual cryptogram (the 3 digits you find on the back of your card).

We also use 3-D Secure technology or strong authentication to ensure 100% secure payment.

We do not issue a premium on our online store.

Thanks to our Chronopost and UPS delivery providers, we can deliver to the following countries: Metropolitan France (Corsica and Monaco included, Dom Tom not covered at this stage), all the countries of the European Union, United Kingdom, Norway, Switzerland, Israel, United States and Canada.

Whatever the delivery method chosen any order placed between 9 a.m. and 4 p.m. Monday to Friday will be shipped the same day. 

Any order placed beyond 4 p.m. will be shipped the next day from 9 a.m. (excluding weekends and holidays).

The processing period of orders may be extended in the event of a strong crowd during periods of sales, commercial operations and school holidays.

- Standard home delivery Chronopost in mainland France (Monaco included, excluding Corsica): € 8 including tax

- Delivery in Relais Point Access Point UPS France and Europe: offered from € 90 purchase (excluding Corsica, Romania, Greece, Switzerland and Norway)

- UPS home delivery- United Kingdom: € 8 including tax 

- Home delivery UPS- Canada, Israel and United States: € 30 including tax 

- Standard UPS home delivery in Norway and Switzerland: € 20 including tax

For any delivery outside the European Union,
Import costs (customs duties and VAT) may apply and will be the responsibility of the customer. These costs will be levied when the package arrives at destination.

France :

-Standard delivery Chronopost domicile: 1-2 working days (all orders placed before 4 p.m. will be delivered the next day before 6 p.m. out of weekends and holidays)

- Standard delivery UPS Home: 1-3 working days

- Chronopost relay point delivery or UPS Access Point: 2-4 working days

Corsica: Please note the delay may be extended by approximately 1 week

European Union, United Kingdom, Switzerland, Canada, Israel and the United States: 3-5 working days 

Finland-Suede-Norway: 7 working days 

Once connected, by clicking on "my account", you will have access to your billing/delivery and password addresses that you can modify at any time. 

You have a maximum period of 30 days from the day of receipt of your package to return your
products.

To make a return, please follow the following steps:

1) Connect to your customer account and click on the order you want to return and then to ask for a return '.
You can also go directly to the following link https://www.leonandharper.com/a/return provided with your order number and your email address.

2) Let yourself be guided! Follow the stages indicated one by one.

3) Place your package in the nearest relay point with the transport label generated on the return platform.

Upon receipt of your package, we will reimburse or exchange according to your choice.

If Your country does not allow you to obtain a prepaid return label, once the return request has been made, send your package with the carrier of your choice to the following address: 
Leon & Harper - e-commerce feedback
122 Rue Paul Vaillant Couturier
93130 Noisy-le-Sec
FRANCE

It is now possible to make a size exchange if it is in stock!

Follow the procedure as for a classic return, you will have the refund or exchange option if the availability of the product allows it.

In the case of an exchange, return costs and shipping costs of the exchange order are offend !

Your new order will be shipped upon receipt of the item you want to exchange.

You will receive the order confirmation and shipping confirmation emails as for the initial order.

Once your package is received by our warehouse, you will receive your refund within 7 days, directly on the account associated with the payment card, or the PAYPAL account used during the purchase.

We inform you that the return costs of the product (s) are the responsibility of the customer.

They will be deducted from the amount of your refund in the event that the transport label has been generated by our return platform.

Find below the amounts of return costs by country:

France: € 4.90 | Germany: € 7.50 | Spain: € 9.50 | Belgium: € 7.50 | Portugal: € 9.50 | Netherlands: € 7.50 | Luxembourg: € 7.50

In the case of an exchange, return costs and shipping costs of the exchange order are offend !

To return a Leon and Harper product purchased on Veepee or on Galeries Lafayette, you just have to follow the procedures communicated by the marketplace.

Fill the return voucher slipped into your package and send us the package to the following address:
Leon & Harper - e-commerce feedback
122 Rue Paul Vaillant Couturier
93130 Noisy-le-Sec
FRANCE

Our customer service is available Monday to Friday (except holidays) by e-mail: valentin@leonandharper.com

If you have forgotten your password, you just have to go to the "My Account" section, click on "Forgot password".

Then enter the email address with which you created an account. You will receive your password by email instantly.

All the personal information collected is
treated with confidentiality.

In accordance with the "Informatique et Liberté" law of January 6, 1978, you have the right to access, modify and delete data concerning you.

This information is collected in the exclusive framework of our commercial relationship and can in no case be shared with third parties.

To ensure that each item ordered exactly your size, we invite you to view the "Choosing your size" guide accessible from each product sheet.

You have access to maintenance advice and the composition of each item in the product sheets by clicking on "Maintenance and composition".

You will thus have access to precise maintenance instructions and the composition of the articles.

The gift card offers the possibility of selecting predefined amounts from € 50 to € 500.

It is possible to edit a gift card with a personalized amount by directly contacting our customer service.

You have the choice to send the gift card with a personalized message to the recipient directly by email, by filling the compulsory fields (e-mail, first name, date of dispatch).

If you do not wish to send it, a confirmation email will be sent to you with the information.

To use a gift card, enter the code
of the card (the 16 characters received by email) in the reduction code space
Located to the right of the summary of your order during the payment phase.

If the gift card balance is less than the total amount of your basket,
You can complete with another means of payment. 

The gift card is valid for 1 year only on the site;

It can be used in
One or more times. It is not refundable.

In the event of loss of your code, contact customer service to receive an email containing information from your gift card.